Returns & Exchanges

You Have 30 Days

Most items can come back within 30 days of delivery for a refund or an exchange. We ask that they return unused, in the condition and packaging they arrived in — a helmet still in its bag, a cook set still nested the way it was boxed.

Starting the Return

1. Email [email protected], quote your order number, and tell us what went wrong.
2. We reply with return instructions inside 1–2 business days.
3. Repack the item, follow the instructions we sent, and send it on its way.

Getting Your Money Back

The parcel is checked when it reaches us, and the refund goes back to the card or account you paid with. Allow 5–7 business days from the moment we receive it.

Swapping for Something Else

A size up, a different color, or the larger version of the same kit — tell us which and we’ll set up the exchange, as long as the replacement is in stock.

Arrived Damaged or Faulty

Send us a photo within 7 days of delivery. A cracked shell, a lens that came loose, a seam that let go — we replace it or refund it, and you pay nothing to put it right.