Odoland

Frequently Asked Questions

The questions that reach our inbox most weeks, answered.

The Gear Itself

Are Odoland helmets and goggles safety certified?

Our ski and bike helmets are built to meet the impact standards that apply to their category, and the goggles run double-layer anti-fog lenses with UV400 protection. The certifications that apply to a specific model are listed on that model’s page rather than here, because they differ between the ski and cycling lines.

How do I clean camp cookware after a trip?

Warm water and a soft sponge. The pots are hard-anodized aluminum or stainless steel and neither needs anything harsher. The one thing to keep away from them is steel wool — it takes the non-stick surface off in a single scrub.

How do I pick the right size for helmets and clothing?

Anything you wear has a size table on its product page, given in inches and centimeters. If your measurement lands on the border between two sizes, take the larger one: a helmet you can pad out fits better than one you cannot loosen.

Paying and Ordering

What payment methods do you accept?

Visa, Mastercard and American Express, plus PayPal and Apple Pay.

Can I change or cancel my order?

Yes, as long as it hasn’t gone out the door. Write to [email protected] quickly — the packing window is short, and once the carrier has it the return process takes over.

Delivery and Sending Things Back

How long does shipping take?

Standard runs 3–7 business days once the order leaves us, with faster options at checkout. Full breakdown on the Shipping & Delivery page.

What is your return policy?

Thirty days from delivery on most items, unused and in their original packaging. The Returns & Exchanges page walks through it step by step.